billing team....
This is my new team! as a billing agent its quiet different compared to Technical
support. This time, we only take calls during office hours. so most of the time, we process emails and chatting with colleagues through pandions aws.. hehehe.. our support focus on financial issues (invoices, refunds,
payments, etc.) At first, it's so confusing as we are not yet familiar
with the processes and eventually we learned.
Well, the only word that will describe my new team is FUN. they said, Most of the naughty agent on the floor transferred to billing (we are not naughty we are just blessed to have sense of humor..aws..) and so it's fun. compared to technical, our schedule as a team is not the same, we do have rotating schedule so every 9 hours, there will be two to four agents on duty unlike with technical you will have the same schedule with your team though it's fine. Eventually, we will add another billing team and another one in the future. So we will be working with our team in the future at the same time, same place with the same faces..hehehe..There is no regrets having this job because it is not that pressure. As of now, the team was divided into two with two 2nd levels and two supervisors. They still follow on rotating schedules. There are new faces were added on the team as it was growing..so later, I will upload their pictures so you will get to know them..
Well, the only word that will describe my new team is FUN. they said, Most of the naughty agent on the floor transferred to billing (we are not naughty we are just blessed to have sense of humor..aws..) and so it's fun. compared to technical, our schedule as a team is not the same, we do have rotating schedule so every 9 hours, there will be two to four agents on duty unlike with technical you will have the same schedule with your team though it's fine. Eventually, we will add another billing team and another one in the future. So we will be working with our team in the future at the same time, same place with the same faces..hehehe..There is no regrets having this job because it is not that pressure. As of now, the team was divided into two with two 2nd levels and two supervisors. They still follow on rotating schedules. There are new faces were added on the team as it was growing..so later, I will upload their pictures so you will get to know them..